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FAQs

 

Q: How to order ?
A: http://www.wonpet.com/article.php?id=14


Q: The Shipping Method Does Not Appear ?
A: http://www.wonpet.com/faqs_25.html


Q: Can you issue the invoice for the goods?
A: Yes. We will issue the PI after you place an order.


Q: How long can you make a delivery after I place an order?
A: Stock: If stock available, we will deliver goods as soon as possible, you can place an order immediately;
- Reservations: Goods are stock up, general order 2-20 days shipment can be; you can place an order immediately;
- No goods: the goods have sold out; you can e-mail to us what the goods you are interested in. We will recommend you other similar goods.


Q: When can no cargo goods arrival?
A: No cargo goods arrival time according to the distribution situation and we can't be accurately estimates. But you can e-mail to us. Once the goods are in stock, we will through the email to inform you.


Q: After placing an order, where can I see the amount on shipping?
A: There's no fixed shipping freight as different countries belong to different shipping zones, and shipping freight is changing more or less all the time. After submitting your order, you will receive a PI within 2 business days to double check, together with the shipping freight.


Q: How many kinds of payment?
A: Three. PayPal, Western union, Bank transfer


Q: Why do I fail to place order?
A: Sometimes is the network problem. If so, please send us the items you need in Excel or Word through email: sales@wonpet.com. We will send you PI within 2 business days.


Q: What is your work time?
A: Work time is from Monday to Friday 8.30am-5.30pm.


Q: What kind of shipping service do you use, and how long does it work?
A: Normally we use Express Mail Shipping Service. It takes about 7-12 business days. Customers can track packages online at www.ems.com.cn. We also will offer other shipping way, like UPS, DHL, etc. We will choose the best way for our customers.


Q: If I have any problems or suggestions can I through the mail to tell?
A: We accept all your valuable comments or complaint. Our e-mail address is info@wonpet.com.